BABELFISH – Top Headlines August 5, 2008

August 5, 2008 at 1:07 pm | Posted in Agency Model, Control, Conversation, Customisation, Digital thinking, Disruption, General, Infrastructure, Innovation, Integration, Mass, Path-to-purchase, Segmentation, Strategic planning, Through-the-funnel, Top-of-the-funnel | Leave a comment

Why the Internet Enhances TV Advertising | Advertising Age
Why you should be interested: Cheap cost-per-thousand distribution combined with an extremely powerful content form in video, has helped sustain TV advertising as the default weapon of mass distribution. 

 

Many a client has been heard to scream in frustration at the relatively unaccountable nature of mass demand generation. What happens in the cloud of uncertainty between the mass demand building message and the moment the customer walks in the shop door to purchase??

 

Fragmentation of this mass distribution power combined with new tools that enable segmentation of messaging are setting mew marketing practice precedents and challenging the concentration of marketing efforts in mass messaging.

 

Along this complex path to consideration, purchase intent and ultimate purchase, marketers now are acknowledging that there is a delicate balance mass demand generation and segmented messaging.

 

TV will still remain a powerful mass demand generator, but the world of segmented content distribution, led by the internet is where the exciting stuff is happening.

 

Consumers find ads in long-form online video ‘reasonable’ | BizReport
Are Short Videos Best for the Web? | eMarketer
Why you should be interested: Moving from a world of standardized content lengths to a more free-form environment, we need to test the elasticity / expectation of users. Of course the answer is ..the form and duration of content depends on the idea / message objective. This study shows that users will tolerate longer form video content on the relatively smaller computer screen, although I believe that the motive is more convenience of on-demand than preferred viewing experience.

 

Digital ad agency reaches out to old media | Washington Post
Why you should be interested: For many years, digital agencies have been building credibility / equity with clients by getting closer to their business, building segmented messaging strategies and providing measurable results. So, it is no surprise that digital agencies are trying to leverage this equity by expanding services into the relatively vacant strategic space left by the once dominant big mass messaging agencies. Big agency culture provides many barriers to change, and arguably, in the short to medium-term, digital agencies are in a very good position to find fertile revenue growth in the integrated strategic planning space.

 

Recognizing Transformation Triggers…Before It’s Too Late | Accenture

Why you should be interested: One of the greatest challenges for any organization is to gauge how aggressive they need to be in building capabilities in a dynamic marketplace.

 

Change in the communication space is manifesting itself in two forms 1) The need for communication innovation (driven by content distribution fragmentation and consumers resistance to irrelevant messages) 2) The need for always-on content (to facilitate brand related conversation and answer specific questions to influence purchase decisions). The iterative steps to achieve competitiveness are logical, but the eternal question remains as to how fast do marketers need to change.

 

This very good article argues that for significantly disruptive change `It is crucial to spot the impending danger early on and make fundamental rather than incremental change`

 

If you have a few more spare minutes, a more extensive list of headlines is available – click here: BABELFISH Full latest headlines

 

 

 

 

 

 

Is Molecular Marketing a solution when mass messaging stops working?

February 22, 2008 at 11:46 pm | Posted in Agency Model, Customisation, Digital thinking, Integration, Mass, Molecular, Path-to-purchase, Segmentation, Strategic planning, Through-the-funnel | 1 Comment

In an era where companies are under pressure to increase shareholder value & efficiencies, John Wannamaker´s famous statement, “I know that half my advertising works, I just don’t know which half” has never been more worrying.

The power of mass messaging is eroding. Some consumers are becoming less responsive to general messaging being pushed at them and are summoning marketers to speak to them on their terms. Many now interact with content with a purpose, goal or need that drives their behavior. In the extreme, they reject most messaging and expect to be seduced by a brand experience to enter into a brand related conversation.

Brand communication is this environment is a bit like raising a teenager. You do your best to teach your kids right from wrong, but at the same time they can be affected by many external factors. Unlike the predictable and controlled process of dropping them at the cinema, when you drop them at a party, pick them up at the end, you never knowing what they actually did. We have to trust that our guidance leads them to navigate safely through the experience.

Likewise, when using mass communication, after the initial Ad. exposure, even the most sophisticated marketers lose their customer in ‘clouds of uncertainty’ or ‘blind spots’ during the decision process. If they are lucky, they find them again at the time of purchase. Unfortunately, most of the time, mass marketing has very little measurable correlation to creating demand.

For stockholders, the process of ‘pushing a general mass message out to a broad audience and holding your breath, hoping for a response’, is not a responsible way to spend money that could otherwise go to the bottom line.

These issues are creating enormous tensions. Contrary to the trend, digital marketing options are creating measurable segmented delivery channels to effectively target messages and track their purchase decision process content interactions.

If traditional mass messaging stops working, what can we do to build demand?

Three complementary options are:

1. Innovation to break through the clutter and get noticed is effective for mass audiences. Whether it be content, context or contact vehicle, most innovation is very short lived. To build a sustainable innovation program often requires a cultural change re-focus your company.

2. Recent trend to become more relevant has been a move towards integrated marketing. Cross discipline integration is driving efficiencies by synchronizing activities and is working very well for products with relatively simple purchase decision processes.

3. The third approach, which directly attacks communication wastage, is segmentation. Many marketers are reluctant to fragment efforts and challenge corporate culture and restructure to explore segmentation or ‘Molecular Marketing’.

Where do I start if my brand needs segmented ‘Molecular Marketing’?

Contrary to traditional marketing, Molecular Marketing requires creating multiple brand messages for different customer clusters and modes.

This segmentation can take many forms: more specific definitions of demographics, mind-set, behavior, context, geography or messaging.

For Molecular Marketing to be effective, we need to invest to develop deeper segmented insights and we need to re-define KPI´s, particularly at different stages of the purchasing decision process.

The key is to understand the consumer’s desired experience at the ‘tipping points’ where consumers and customers are looking for content to form an opinion. The challenge then is to craft our messages to help deliver a branded experience to influence consumers purchase decision. When we align our messages with the modes that consumers are in, we can actually become a part of the experience that consumers are seeking.

Whichever the approach, segmented messaging requires a lot more work. For some categories, the benefit still doesn´t warrant the extra cost and effort. Segmentation is inherently more expensive on a cost per exposure basis, but usually ends up more efficient when you analyze return on objectives.

Where relevant, for the investment to be mutually profitable, the communication industry will have to re-benchmark its value proposition to clients and change its remuneration structure for communication services to be more results focused.

Cheers, BC

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